22 years
experience in the automobile industry
60
tele-callers in the call centre they run
Hiren Shroff
Group GM – Service & Marketing
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Automobile group GM who runs service, marketing and call centre operations to grow dealership revenue.
30
years working
5
companies
6
roles
16
skills
Longest run: 8 years at Realty Financial Service.
the story
Who Hiren is
Hiren has spent 22 years in the automobile industry, moving from the sales floor to running whole business verticals. They started as a Sales Officer at Kataria Automobiles in 1996 and were promoted to Sales Manager within the same year, then went on to lead sales for Fiat products at Progressive Cars. That early grounding in vehicle sales, finance and insurance still shapes how they run a dealership today.
In 2004 Hiren set up their own direct sales agency, Realty Financial Service, working as a proprietor for Standard Chartered Bank, GE Money, HDFC Bank and ICICI Bank on home loans, mortgages, auto loans and LAP products. Running their own shop, with tele-callers and field executives on staff, gave them a hands-on feel for building business from nothing. They then moved to Cartrade.com as Deputy General Manager, empanelling dealers and growing the used car business across Gujarat and MP.
by the numbers
What moved
the headline number
22 years
experience in the automobile industry
60
tele-callers in the call centre they run
10%
hike in service calls through workshop operations
15%
month on month growth they registered
the case
Why Hiren?
Runs the whole vertical
At Kiran Motors they head Insurance Renewal, Service Marketing, Sales and Vehicle finance as separate business verticals, so they see the full picture rather than one slice of it.
Built a business alone
As proprietor of Realty Financial Service they ran their own direct sales agency for Standard Chartered Bank, GE Money, HDFC Bank and ICICI Bank, with their own tele-callers and field executives.
Grows numbers steadily
They registered month on month growth of 15% at Kiran Motors and achieved a 10% hike in service calls through workshop operations.
Knows the dealer ground
At Cartrade.com they empanelled dealers, appointed channel partners and trained dealer staff on the Dealer Management System, so they speak the dealer's language.
rare finds
Only Hiren
They were promoted from Sales Officer to Sales Manager at Kataria Automobiles within the same year, December 1996.
career map
Where Hiren has been
Group GM, Service & Marketing · Kiran Motors Limited
Ahmedabad
skill map · tap one
Operations
6Sales
5Leadership
3Marketing
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Why hire Hiren?
Hiren brings 22 years in the automobile industry, from sales officer to Group GM. They have run dealership operations, a 60-seat call centre and four business verticals at once, and they have also built their own agency from scratch. They deliver measured results, including 15% month on month growth and a 10% hike in service calls.
education
- G
B.Com.
Gujarat University
2014
“O” level
iNDEX Tb Ahmedabad
1993
certifications
- Legal Training Center Sonata Uni First Microsoft Fox’s Bangalore Computer Business Systems, Sonata U
languages
English · Hindi · Gujarati · Sindhi
written by aperture ai from Hiren’s profile